Refund & Return Policy
we are committed to providing you with the best online shopping experience for unique art pieces. We understand that purchasing art is a personal experience, and we want you to be completely satisfied with your purchase. Please read our policy carefully.
1. Returns
We want you to be happy with your purchase, and if for any reason you are not, we offer a 7-day return window from the date of delivery for the following situations:
- The artwork is damaged during transit.
- The artwork delivered is not the same as what was ordered.
- The artwork has significant defects or quality issues.
To initiate a return:
- Contact us within 7 days of receiving your order.
- Provide clear photographs of the damage or the issue.
- Ensure the artwork is returned in its original packaging to prevent further damage.
Please note: Return shipping charges are the responsibility of the customer unless the item is faulty or damaged.
2. Refunds
Once we receive the returned item and confirm the condition of the artwork, we will process your refund. Refunds will be issued to the original payment method within 10-14 business days.
Please note:
- Refunds are only applicable for returns made due to damage, defect, or incorrect items.
- Custom art or commissioned pieces are not eligible for returns or refunds.
3. Exchanges
We currently do not offer exchanges. If you wish to exchange your art for another piece, you may return the original item and place a new order.
4. Non-returnable Items
The following items are not eligible for returns:
- Custom or commissioned artwork.
- Artwork sold as final sale (if applicable).
5. Shipping Costs
Shipping fees for returned items are non-refundable, unless the artwork is damaged or incorrect. Customers are responsible for return shipping costs, except in cases where the artwork is faulty or not as described.
6. Cancellation Policy
Orders can only be canceled within 24 hours of purchase. If your order has already been shipped, we are unable to process cancellations.
7. Contact Information
If you have any questions or concerns about your order, please contact me.